In late 2012 I took a shirt to the Louetta Dry Cleaners located at 2040 Louetta Road in Spring, Texas.  I have taken a lot of clothes to them over the years.  This was a polo style navy blue shirt with my work logo on it that needed to be dry cleaned.  When I picked it up, the shirt had been badly faded on the front and back.  After asking for the manager, he came out to talk to me.  He said my sweat caused the fading (but there was no fading under the armpits!)  Then he said I brought the shirt in faded and they cleaned it and they did not cause the fading.  Really?  He even admitted they don’t check the clothes brought in to them.  So how do they know where the stains are to treat them??

Anyway, he did agree to re-clean the shirt.  When I picked it up, it still looked the same.  He refused to pay for the damaged shirt and did not refund the cost of cleaning the shirt.  He was very rude.  He told me to sue him if I wanted him to pay for it.  Really?  I laughed and he got even madder.  He went so far as to ask me to leave because there were other customers in the lobby.  Needless to say, I do not recommend the Louetta Dry Cleaners in Spring, Texas to my clients that are moving into this area.

The best dry cleaners I have found in the Spring, Texas area is The Men’s Wearhouse.  Even they occasionally lose a garment, but they either find it or pay you for it.  If you take your clothes anywhere for long enough you’re going to have something happen.  Either fading, shrinking, losing buttons, or getting lost…something’s eventually going to happen if you use them long enough and they know that.  What matters is how they treat you and what they do to reconcile the damage and whether or not they value your business.  I must say, MW may be pricy, but they do value your business.

Louetta Dry Cleaners clearly does not.  The owner or manager that I talked to could care less that he was losing my business and didn’t care that I was turning him in to the BBB.  I mean, come on.  We all have to live in this community.  At least be a reputable business owner.  For crying out loud, it was a $35 shirt!  This isn’t about the money – it’s the lack of customer service, the inability to take responsibility for something you did wrong, and not caring whether you lost a client or not.  This is not the business I want to patronize.

I regret that I’ve given them so much business and money over the years!  How hard is it to take responsibility and apologize?  Why would a business owner make such a stink over a $35 shirt?  As a business owner, it just doesn’t make sense to me. I have never been treated like this in my life. Never again.

A native of Columbus, Georgia, and a graduate of the University of Georgia, Shannon has lived in the Houston area since 2004. She holds over nine real estate Certifications and Designations. Shannon is the host of "Houston Real Estate Radio" on am700 KSEV in Houston.

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