WEST LAKE VILLAGE, Calif. (J.D. Power and Associates) – Two new studies from J.D. Power and Associates ranked home builders in 24 markets by customer satisfaction and home quality. The studies included the four major Texas metros.
In Austin, David Weekley Homes and Pulte Homes tied for the top builder in overall customer satisfaction. Standard Pacific Homes followed and also ranked the highest in home quality.
In Dallas–Fort Worth, Darling Homes was first in overall customer satisfaction, putting Drees Custom Homes in second and Ashton Woods in third. However, Ashton Woods held the top position for quality.
Village Builders and Ashton Woods tied for overall customer satisfaction in Houston, and were followed by Highland Homes. J. Patrick Homes was tops in quality.
San Antonio’s top builder in overall customer satisfaction and quality was Pulte Homes. KB Home was second in overall customer satisfaction.
Across the 24 markets surveyed, overall customer satisfaction with homebuilders averaged 811 on a 1,000-point scale, up 32 points from 2008.
For information on determining factors for the studies and more comprehensive rankings in each market, visit www.jdpower.com/homes.
